Frequently Asked Questions


How does it work?

A locpin is based on precise co-ordinates, so you can define an exact location to within 3 metres. Once you’ve created yourLocpinyou can add all sorts of extra information to help those delivering goods and services find your location every time. 

How do I create a Locpin?

Anyone anywhere can create a Locpin   in three simple steps for free:

(1) Set your precise location on the map

(2) Add any helpful instructions and preferences

(3) Register your account & you’re done!

How do I share my locpin?

Easy. People and businesses who want to look-up your Locpin can do so using your email or phone number, through our secure system.

There’s no need to remember any randomised code or unique ID, making life much simpler for everyone. 

Can a single location have more than one locpin?

Yes, because a locpin is unique to its owner – not the location.

If you share your address with others, like family or house mates, you can all have a locpin with the same position but manage your own details like phone and email in your own accounts.

Can I have more than one Locpin?

You can have up to three locpins for free. We understand that people often have more than one location that is important to them, such as their home or office. Anywhere that’s important to you can have a locpin.

Who can see my information?

When you create your Locpin it is private and is never made publicly available. We do provide access to our trusted partners, so they can use your Locpin to better deliver goods and services to you.

You’ll always have control over who can see your Locpin data.

It goes without saying that we take handling your personal information very seriously.

Please read our privacy policy  for more information about privacy.

If you have any questions, do get in touch via our contact page.

Are my details secure?

Your details are secure. When you create a locpin it is private by default.  We set up locpin with customer privacy at its heart, so when it comes to personal data, you are in control.  

It will not appear on any public searches on our website, unless you want it to, and will never be available via search engines, such as google. Our secure site is SSL-encrypted and uses data encryption and other security measures to make sure that your information is safe.

I was invited to sign up to Locpin by a business, what now?

If you were invited to create a locpin by a specific business, we will share your locpin record with that business, and they will use the information you provided to help ensure your delivery is successful.

We provide access to your Locpin details to our trusted partners; our aim is to make your delivery experience trouble free, every time.

Can I set a locpin anywhere?

Yes – because it’s based on latitude and longitude coordinates, you can even create a locpin for places that don’t have a postcode or formal address - even on the road in case of breakdown or emergency.

Where in the world can I use Locpin?

Locpin will work anywhere in the world. We’re based in the UK, but are looking to expand and have big plans!

Is this just for deliveries?

You can also use Locpin for returning your goods too. In fact, you can use Locpin for any situation that requires someone to find your location quickly and efficiently. Everything happens somewhere.

How do I find out more about partnerships?

We're always on the hunt for great businesses to partner with. Our platform is designed to integrate with almost any other software you might be using. If we don't have the right connections, we'll build them. 

If you're interested in partnerships, or working together to make your business more in tune with your customers' delivery preferences, get in touch now via our  Contact Us page!